Frequently Asked Questions

Do the printed images cover the surface of the cake?

- No the standard printed images vary in size depending on the licensee and can be anywhere from 10cm to 18cm round. Special prints are printed onto rectangle paper and are a maximum of 23cm x 17cm.

Do the cakes need to be stored in the freezer?

- Yes, as the cake is made from ice cream.

How long should I need to take the cake out prior?

- Cakes can be taken out 20 minutes prior to serving. (Please note hotter temperatures could alter the time).

Can I order a gluten free cake?

- Please ask for no crunch upon ordering.

Do your cakes contain nuts and/or eggs?

- No, but we do work with nuts and eggs so there is a chance of trace elements, but we do clean all equipment thouroughly to keep this to a minimum.

Can I create my own cake?

- You can create your own cake. We will work with you to help you achieve the design you are after.

Can you draw real people in gel?

- No. Cartoon characters come out much better, we can do a specialised print of any image you may like. Time needed to make these may vary.

When should I order my cake?

- Cakes should be ordered 3 days prior to delivery day of your agent.

Can I order a special flavour?

- Yes you can please see page 22.

How long can I travel with an ice cream cake?

- On a 24 degree celcius day, you have 25 minutes to arrive home.

How do I know my order is placed?

- You will receive an email with a confirmation of your order. Note we are trading Monday-Friday.